I think my product is damaged during transit. What should I do?

If you receive your order and find that it has been damaged in transit or by the courier, we are more than happy to assist with any claims to EMS. You will receive a refund / compensation through EMS as all the products are sent using EMS and are covered by insurance.

If you used SAL (Small Packet), unless we believe damage is caused by our packing, we cannot offer any insurance or guarantee damaged during transit.